Last Updated: 10/02/2026
At Elite4, customer satisfaction matters—but because products are provided by third-party suppliers, our refund policy is based on supplier rules.
Refund Eligibility
Refunds may be granted only in the following cases:
- Product arrives damaged
- Product is defective
- Wrong item received
- Item never arrives past the supplier’s maximum delivery timeframe
Evidence must be provided (photos, video, or tracking proof).
Non-Refundable Situations
Refunds will not be issued if:
- The customer changed their mind
- Incorrect address was provided
- The product does not meet subjective expectations
- Delays caused by customs or shipping carriers (if within supplier’s time window)
Process for Requesting a Refund
To request a refund:
- Contact us at [Insert your email]
- Provide order number + evidence
- We will contact the supplier and update you on the decision
Processing time: 5–15 business days, depending on supplier response.
Return Policy
Some suppliers require returns; others do not.
If a return is required:
- Customer must ship the item back
- Customer is responsible for return shipping costs unless the supplier states otherwise
No Responsibility Disclaimer
Since Elite4 does not produce or store the products, all refund decisions ultimately depend on the supplier’s policies.
Changes to Refund Policy
We may update this Refund Policy at any time. Please check this page regularly.